FAQ

Frequently Asked Questions

Airport Transfer Frequently Asked Questions

We wanted to explain many questions that we think will help our guests in Cizgi Transfer services.

Which regions do we serve?

Cizgi Transfer provides transfer services to all cities and airports specified on the website. In addition to metropolises such as Istanbul, Antalya, Izmir and Ankara, you can enjoy the privilege of our Cizgi Transfer service in many locations such as Adana, Hatay, Gaziantep, Kayseri, Konya and Trabzon.

If My Aircraft Refers, Do You Request Extra Fees?

Cizgi Transfer VIP Airport / Airport transfer services are meticulous. Our personnel who are following the developments regarding your flight situation are not charged any extra fee as we have yet to be informed of the fact that your aircraft has been delayed.

I can't get to the chauffeur, what should I do?

Our service telephone numbers; (+90 850 440 40 42) can be reached on us 7/24.

If my flight is canceled, what will happen, what should I do?

If your flight is canceled, you can reach us 24/7 via our telephone numbers (+90 850 440 40 42) and inform you that your flight has been canceled. In this case, your transfer request will be put on hold for 24 hours and you can renew your transfer service at no additional cost.

I missed my flight, what will happen, what should I do?

If you miss your flight for special or general reasons, please contact us via our telephone numbers (+90 850 440 40 42).

In the event of unconditional guest satisfaction, you will not be charged or deducted for any canceled reservations.

Where to find the driver at the airport?

If you are in a city where the airport office is located, you must first come to our office in the airport. In places where our airport office is not available, our driver will meet you at the airport gate with a signboard with your name on it.

Are your baby seats in your vehicles?

In this sense, we also provide a special seat for babies. You only need to tell us that you must have a baby seat in the car when booking.

How Do You Receive Payments for Your Services?

You can pay by online credit card before transfer or by cash or money transfer.

What is the Insurance Status of Services?

Our vehicles serving in Cizgi Transfer have Tursab and D2 authorization certificate. Therefore, all of our vehicles have compulsory personal accident, seat insurance, insurance and liability insurance.

Can I cancel the reservation?

Yes, you can cancel your reservation without paying any cancellation fees.